Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us before attempting to return any product.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and clear photos or videos showing the issue. Once the claim is reviewed and approved, we may provide a replacement or refund as appropriate.

Missing Items

If an item is missing from your order, please contact us with your order number and details of the missing item so we can investigate the issue.

Returns

Do not send products back without contacting us first. Return instructions, when applicable, will be provided after your request has been reviewed. Products sent to an unauthorized address may not be eligible for a refund.

For health, hygiene, and safety reasons, certain beauty and personal-care products that have been opened, used, or had their protective seal removed may not be eligible for return unless they arrived damaged or defective.

Cancellations

Orders may begin processing shortly after they are placed. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.

Refunds

If your refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, please contact us at fjaybeauty.support@gmail.com.